Basic Input Elements

Hangup/Exit Input is type of input to "End" IVR Call Flow diagram.

There is only one step to add Hangup/Exit Input:


Note:
Please remember to add Hangup/Exit at the end of IVR call flow diagram.

+ HangupExit




To make a full IVR call flow by using Hangup/Exit input

You are to

  1. Add the Hangup/Exit input and set its position at end of IVR call flow diagram
HangupExit example

Simple Prompt Input is type of input to Display" a message in IVR Call Flow diagram. This message can be any text that you write.

There are following steps to add Simple Prompt Input:



+ simple prompt


You can write any custom message in Simple Prompt to display it.

simple prompt message




To make a full IVR call flow by using Simple Prompt input

You are to

  1. Add Simple Prompt input and write your message
simple prompt example

Jump to Page Input is type of input to Navigate" IVR Call Flow to any of the page created in IVR call flow diagram. It basically works as a link between pages. All the variables created in any pages is shared among all the pages, so user can navigate t any page and separate flow on each page can be added.



+ jump to page


All the pages you have created in IVR call flow will auto load in a list in Jump to Page input. You can select either from them to navigate to that page.

i.e the page named "next page" is loaded here.

jump to page select page




To make a full IVR call flow by using Jump to Page input

You are to

  1. Add Jump to Page input
  2. Create a Page by New Tab button and set its name
  3. Select it as navigation link in Jump to Page input. The entire created pages will load in pages list in Jump to Page input, you can select any 1 from them
jump to page example

Transfer Input is type of input to Divert" the current call to any number in IVR Call Flow.

There are following Steps to add Transfer Input:



+ transfer


You can select the number from variable list where all the created variables in IVR call flow diagram will load or simply input its value.

transfer select number




To make a full IVR call flow by using Transfer input

You are to

  1. Add the Transfer input
  2. Select variable as a number or insert the number itself directly
transfer select example

Digits Input Input is type of input to add a whole "Number" without decimal format to IVR Call Flow diagram.

There are following Steps to add Digits Input:



+ digits input



digits input set name



digits input min max


The field value should be between the digits min and max value.

digits input set value




To make a full IVR call flow by using Decimal input

You are to

  1. Add the Decimal input and set its name
  2. Set Decimal input minimum and maximum floating point numbers
  3. Set the field value
digits input example

Simple Menu is type of input to add a "Menu" based on keys from (0-9,.,#,*) to IVR Call Flow diagram. This menu is added to perform any action based on user input key from menu.

There are following Steps to add Simple Menu:



+ simple menu



simple menu set name


You can select as many keys as you want in the menu from the list of available keys, but one key can be inserted only ones.

simple menu keys


You can also write menu default value.

simple menu default value




To make a full IVR call flow by using Simple Menu input

You are to

  1. Add the Simple Menu input and set its name
  2. Select the menu keys
  3. Set the Menu default value
  4. Add action for each key
simple menu example

Multiple Choice is type of input to add a "Menu" based on keys from (0-9,.,#,*) to IVR Call Flow diagram. This menu is added to perform any action based on user input key from menu. User can press only 1 key as a response from the list of available keys in the Multiple Choice and this will considered as answer.

There are following Steps to add Multiple Choice input:



+ multiple choice



multiple choice set name


You can select as many options as you want in the Multiple Choice input from the list of available keys, but one option can be inserted only ones.

multiple choice select option


You can also write menu default option.

multiple choice default option




To make a full IVR call flow by using Multiple Choice input

You are to

  1. Add the Multiple Choice input and set its name
  2. Select the multiple choice options
  3. Write the default value
  4. Add action for Multiple Choice answer
multiple choice example

Yes or No is type of input to get user "Decision" based on keys (1 for Yes, 2 for No) in IVR Call Flow diagram.

There are following Steps to add Yes or No input:



+ yes or no



yes or no set name



yes or no set value




To make a full IVR call flow by using Yes or No input

You are to

  1. Add the Yes or No input and set its name
  2. Write the default value
  3. Add action for Yes or No answer
yes or no example

Voice Recording is type of input to "Record" voice of user in IVR Call Flow diagram.

There are following Steps to add Voice Recording input:



+ voice recording



voice recording set name


You can set Voice Recording max length which refers to the time limit for voice recording, and max silence refers to the silence time within the recording. If user remains silence more than the silence time the recording will auto terminate.

Note: These both time are in seconds.

voice recording max length max silence




To make a full IVR call flow by using Voice Recording input

You are to

  1. Add the Voice Recording input and set its name
  2. Write the max length and max silence time
voice recording example

Label is type of input to write "Message" on inputs or lines in IVR Call Flow diagram to explain the flow in own wording.

There are following Steps to add Label input:



+ label



label message




To make a full IVR call flow by using Label input

You are to

  1. Add the Label input and write message into it
label example