Privacy Notice

Introduction

    We value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, share, and protect your data when you access and use our IVR and Auto Attendant services through our website. By using our website and services, you consent to the practices outlined in this Privacy Notice.

Information We Collect

    When you interact with our IVR and Auto Attendant services, we may collect the following types of information:
  • Personal Information: This includes name, contact details (such as phone numbers, email addresses), and any other information you provide during interactions (e.g., voicemail messages, account details).
  • Call Data: We may collect data about calls made through our IVR or Auto Attendant system, including phone numbers, call durations, timestamps, and interactions with the system.
  • Device and Usage Information: This includes data about the device you're using to access our services, such as IP address, browser type, operating system, and other technical information that helps us optimize the user experience.

How We Use Your Information

    We use the information we collect for the following purposes:
  • Providing Services: To facilitate, manage, and improve the operation of our IVR and Auto Attendant services, including call routing, voice recognition, and message delivery.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance with your use of the services.
  • Improvement of Services: To analyze usage patterns, diagnose technical issues, and enhance the features and functionality of our services.
  • Marketing and Communication: With your consent, we may use your contact information to send you updates, newsletters, or promotions related to our services. You can opt out of such communications at any time.

Sharing Your Information

    We do not sell, rent, or share your personal information with third parties except in the following circumstances:
  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and services (e.g., hosting, technical support). These providers are required to handle your data securely and in accordance with this Privacy Notice.
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., court orders or subpoenas).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

    We retain your personal information and call data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once this information is no longer needed, we will securely delete or anonymize it.

Security of Your Information

    We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

    Depending on your location and applicable laws, you may have the following rights regarding your personal information:
  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opting Out of Marketing Communications: You can opt out of receiving promotional emails or communications at any time by following the unsubscribe instructions in our emails.
    • To exercise any of these rights, please contact us at support@telecomhostingservices.com.

Cookies and Tracking Technologies

    We may use cookies and similar technologies to enhance your experience when using our website. These technologies allow us to collect information about your preferences and how you use our services. You can manage your cookie preferences through your browser settings. For more information about how we use cookies, please refer to our Cookie Policy (if applicable).

Changes to This Privacy Notice

    We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website, and the “Effective Date” will be updated accordingly. We encourage you to review this notice periodically to stay informed about how we protect your information.

Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us at:support@telecomhostingservices.com